Every now and then, a casino pops up that looks decent on the surface but falls apart the second you try to collect what you won. royal planet is one of those places. Launched in 2016, it runs on Rival software-same provider that powers plenty of other casinos-and offers a solid game library. But a pretty lobby doesn’t matter when the cashout process feels like pulling teeth. With a player rating of 1.3 out of 5 across over a hundred votes, and a ranking of 1710 out of 1750 casinos reviewed, this isn’t a place you want to trust with your money.
Where’s the License?
First red flag: there is no license information anywhere on the site. None. That’s not an oversight. It’s a choice. When a casino operates without a validated license, you have zero regulatory recourse if things go wrong. You’re basically gambling on their goodwill-and based on the player reports, goodwill is in short supply.
What’s in the Game Library
The games themselves aren’t the problem. Royal Planet carries over 1,200 slots from providers including BetSoft, Genesis Gaming, and Rival. You’ll find i-Slots like As the Reels Turn and Cosmic Quest Mission Control, progressive jackpots like One Million Reels and Strike Gold, plus table games and video poker. The Rival software averages a 3.2 out of 5 from players-decent enough. The issue isn’t the games; it’s getting paid when you win on them.
Player Complaints: A Pattern of Non-Payment
The forum threads and reviews are relentless. Here’s what keeps coming up:
- Withdrawals pending for months with no resolution
- Documents requested, submitted, then “lost” and requested again
- Live chat giving scripted runarounds while managers ignore emails
- Bonuses structured with wagering requirements so high they’re nearly impossible to meet
- A 40-day terms clause that lets them void winnings if documentation isn’t “received” in time
One player reported winning $425 and waited over two months. Another hit $4,000 on a no-deposit bonus but only collected $70 thanks to a max cashout cap. The pattern is consistent: deposit is easy, withdrawal is war.
Bonuses: Read the Fine Print
Royal Planet pushes two types of bonuses: free chips and free play. The free play offers are particularly nasty-they require a two-stage process that ends with you depositing before you can cash out any winnings. That’s not a bonus; that’s a trap. Wagering requirements on no-deposit offers are set sky-high, and card games contribute zero to wagering. You’re basically locked into slots with impossible rollover.
Key Facts at a Glance
| Category | Detail |
|---|---|
| Rating | 1.3 / 5 (104 votes) |
| License | None displayed |
| Min Deposit | €5 |
| Min Withdrawal | €50 |
| Cashout Limit | 10x deposit for deposits under $250 |
| Payment Methods | Credit cards, e-wallets, Bitcoin, bank transfer |
| Countries Restricted | Contradictory terms: US players sometimes accepted, sometimes blocked |
What to Do If You’re Thinking About Playing
If the game library tempts you, consider these warnings first:
- Never deposit more than you can afford to lose entirely-you may never see a withdrawal.
- Read the terms on every bonus down to the last line. Look for max cashout limits and playthrough requirements.
- Expect slow processing times: payments take five to six business days to even begin processing, and e-wallet withdrawals crawl.
- If you hit a win, document everything. Screenshot your balance, save every email, and date-stamp your document submissions.
- Check if the casino is blacklisted on player forums before you hand over a single cent.
Royal Planet has perks-refer-a-friend bonuses, Bitcoin support, a VIP program with four tiers. But none of that matters when the core promise of an online casino is broken: that you can actually withdraw your winnings. Until they get a legitimate license and fix their payment process, the only royal treatment you’ll get is the runaround.